Amazon Hiring Cloud Support Engineer (Analytics) – AWS India, Bangalore

Amazon Web Services (AWS) is seeking a Cloud Support Engineer – Analytics to assist customers using services like Amazon Redshift, QuickSight, Neptune, and DataZone. In this dynamic, customer-facing role, you'll troubleshoot complex analytics solutions, optimize databases, and support mission-critical cloud applications. Ideal for engineers passionate about data engineering, cloud analytics, and business intelligence.

• Provide world-class customer support for AWS Analytics services
• Troubleshoot technical issues over email, chat, and phone
• Dive deep into root cause analysis for complex performance and database errors
• Use scripting to automate diagnostics and operational tasks
• Collaborate with AWS engineering teams on contact deflection and tooling
• Mentor new hires, write documentation, and contribute to process improvement
• Participate in customer training, summits, and AWS events
• Work in afternoon shift (1 PM to 10 PM IST) as part of a 24/7 support model

Basic Qualifications

• Bachelor’s degree or equivalent experience in a technical position
• Minimum 2+ years of experience in Cloud/Data Support roles
• Hands-on experience with MySQL, PostgreSQL, Oracle, or SQLServer
• Proficiency in Linux or Windows Server system administration
• Exposure to Business Analytics, ETL, and Data Warehouse environments
• Strong troubleshooting skills in networking, firewalls, and DNS

Preferred Qualifications

• Experience in cloud analytics, data streaming (Kafka/Kinesis), or Elasticsearch/Solr
• Experience writing scripts in Python, Java, R, .NET (C#), or Go
• Deep understanding of Redshift, Snowflake, or Teradata platforms
• Customer-centric mindset with strong communication skills
• Ability to coach peers and lead internal training sessions

Why Join AWS?

• Be part of the world's most advanced cloud computing platform
• Access unmatched mentorship, career advancement, and tech summits
• Join a diverse, inclusive culture that values curiosity and growth
• Thrive with flexible work culture and strong work-life balance

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