Area Manager

The role of Area Manager at Swiggy in Pune involves leading a large team of fleet managers to optimize operations and meet performance targets across multiple hubs. Responsibilities include coordinating between implementation and strategy teams, managing cost analysis, scheduling, quality initiatives, and employee retention plans. The manager ensures disciplined delivery executives, resolves disputes, designs pay-out structures, and maintains high customer satisfaction and compliance with operational standards.

Experience: 4-6 years

• Postgraduate with 4-6 years' experience
• Prior experience in process design and operations implementation (preferably in logistics/supply chain management)
• Strong operational, analytical and numerical skills; Ability to use data effectively for devising operations strategy
• Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals
• Must have the ability to multi-task, manage multiple hubs and establish priorities
• Good leadership skills (Experience in managing blue-collared employees is a big plus)
• Passion to deliver a positive customer experience; Ability to maintain composure in difficult situations; Good communication skills
• Attention to detail and ability to critically think through and resolve problems