Associate, Customer Support Engineer (New College Graduates)

About Enphase Energy
Enphase Energy is a global energy technology company specializing in solar, battery, and electric vehicle charging products. Founded in 2006, Enphase revolutionized the solar industry with its microinverter technology, making solar energy more reliable and scalable. With over 68 million products installed across 145+ countries, Enphase is among the fastest-growing clean energy companies worldwide.

At Enphase, we foster a fast-paced, innovative, and exciting work environment. If you’re passionate about sustainability and clean energy, now is the perfect time to join us!

About the Role
As an Associate Customer Support Engineer, you will ensure quick and professional resolution of customer technical issues related to Enphase products. This role involves troubleshooting hardware, software, communication, and installation challenges.

• Work in a 24x7 support environment, handling emails, chats, and calls from Enphase customers.
• Conduct remote troubleshooting of Enphase solar and battery products.
• Approve and execute warranty claims.
• Provide pre-sales information about Enphase products.
• Assist in the activation of new Enphase sites.
• Document customer interactions in CRM/Help Desk software.
• Track field issues, log product bugs, and collaborate with Enphase Engineering.
• Participate in ongoing training on industry standards and Enphase products.
• Maintain professional communication across all mediums.
• Abide by company policies and standards.
• Perform additional duties as assigned.

Qualifications & Skills

• Education: B.E/B.Tech in Electrical Engineering.
• Freshers with 60% and above in 10th & 12th, 70% and above in graduation (Mandatory to mention scores in the resume).
• Strong verbal and written communication skills in English.
• Good interpersonal skills and ability to build customer relationships.
• Computer literacy (PC skills essential; Mac OS knowledge is a plus).
• Basic electrical knowledge (AC/DC circuits, electrical/electronics background preferred).
• Exposure to solar/PV-related environments is desirable.

This role is a great opportunity for fresh graduates looking to build a career in the clean energy sector while gaining hands-on experience in customer support and technical troubleshooting.