DigitalOcean is hiring Senior Cloud Support Engineer – Hyderabad

DigitalOcean is looking for a Senior Cloud Support Engineer to join their Cloud Support Core Team in Hyderabad. This role focuses on delivering high-quality technical support to customers across core infrastructure services, including compute, networking, and storage. The ideal candidate is passionate about Linux systems, open-source technologies, and thrives in fast-paced, customer-focused environments.

• Resolve customer technical support tickets related to DigitalOcean’s infrastructure services.
• Troubleshoot and diagnose complex issues across Droplets, VPC, Load Balancers, DNS, Block Storage, and Spaces.
• Ensure support KPIs like SLA, CSAT, and resolution time are consistently met.
• Collaborate with cross-functional teams to advocate for customer needs.
• Participate in readiness efforts for product launches with engineering and product teams.
• Mentor and onboard junior support engineers.
• Manage incident communication and coordination during outages.
• Provide accurate incident updates and maintain related documentation.
• Identify opportunities for process improvement and contribute to internal knowledge bases.

• Strong background in Linux systems (Ubuntu, Debian) and open-source environments.
• Proficiency in cloud infrastructure, networking protocols (HTTP, DNS, SSL/TLS), and web technologies.
• Experience troubleshooting tools like cURL, traceroute, dig, DNS, and CORS.
• Familiarity with tools like Salesforce and Jira.
• Excellent communication skills, both verbal and written.
• Demonstrated ability to work cross-functionally and advocate for customer needs.
• Prior experience in roles such as Customer Success or Solutions Architecture.
• Relevant certifications (CompTIA Linux+, Network+, Cloud+) are a plus.

Nice to Have

• Previous experience supporting cloud platforms like DigitalOcean, AWS, or GCP.
• Familiarity with platforms such as Django, WordPress, CPanel, and Node.js.
• Exposure to incident management and public customer communication during incidents.

How to Apply

Apply now on CloudSutra