Software Development Engineer – Amazon

Amazon’s Employee Services Technology team is seeking a Software Development Engineer to help revolutionize how millions of Amazonians receive HR support. This role focuses on building intelligent, AI-powered solutions using AWS services to deliver personalized and efficient HR support at Amazon scale.

You will work on the Unified Service Console (USC) platform, integrating AI-driven employee relationship management with seamless workflows to improve operational efficiency and reduce manual processes

Key Responsibilities

• Design & Development: Lead architectural design and development of scalable, maintainable platform features aligned with AWS best practices.
• AI Solutions: Architect and implement AI-powered solutions for predictive support and automated workflows.
• Systems Integration: Develop secure and compliant integrations between multiple HR systems.
• Mentorship: Coach junior engineers, set coding standards, and promote engineering best practices.
• Cross-Team Collaboration: Partner with product, business, and technical stakeholders to translate requirements into technical solutions.
• Operational Excellence: Implement monitoring, alerting, and continuous improvement measures for system reliability.
• Technical Initiatives: Lead strategic architecture plans (3YAP) and balance long-term vision with immediate impact.

A Day in the Life

• Write maintainable, testable code and participate in code reviews.
• Design systems for Amazon-scale problems and present solutions to the team.
• Review operational health and propose improvements.
• Meet with customers to gather requirements and adjust priorities.
• Research new technologies and share findings with the team.
• Troubleshoot and resolve customer-reported issues.
• Receive mentorship from senior and principal engineers.

Team Overview

The Employee Services Technology team within PXT focuses on developing AI-enhanced platforms that:

• Deliver swift, accurate, and personalized HR support.
• Anticipate employee needs and proactively surface solutions.
• Connect service teams across Amazon’s HR support ecosystem.
• Optimize workforce management and operational efficiency.

Basic Qualifications

• 1+ years of non-internship professional software development experience.
• Proficiency in at least one programming language.

Preferred Qualifications

• Bachelor’s degree in Computer Science or equivalent.

Equal Opportunity Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of race, gender, disability, veteran status, or other legally protected characteristics.