Virtusa Off Campus Drive 2026 | Virtusa is Hiring Fresher Software Engineer – GCP Tech Support Agent
Job Description
GCP Tech Support Agent
Virtusa is looking for a skilled and motivated Software Engineer – GCP Tech Support Agent to join our Cloud Operations team in Bangalore. As a Cloud Support Agent, you will be the first point of contact for users facing technical issues within Google Cloud Platform (GCP) and Google Workspace.
You will troubleshoot cloud infrastructure and collaboration platform issues, monitor system health, and provide fast and effective technical support using modern cloud tools and AI-powered assistants.
Key Responsibilities
- Monitor and manage incoming support tickets through Jira and ServiceNow
- Categorize issues based on severity and identify root causes
- Support common GCP tasks including:
- VM restarts
- Cloud Storage permission management
- Cloud SQL connectivity checks
- Handle Google Workspace administration tasks such as:
- Password resets
- 2-Step Verification (2SV) recovery
- Shared Drive access management
- Execute predefined runbooks and troubleshooting procedures
- Monitor Google Cloud Operations Suite (Stackdriver) for:
- CPU utilization alerts
- Disk space alerts
- Service outages
- Analyze logs using Cloud Logging and AI-assisted troubleshooting tools
- Escalate unresolved incidents to higher-level engineering teams
- Ensure excellent customer support and timely issue resolution
Key Job Details
- Job Type: Experienced
- Required Experience: 0–2 Years
- Primary Skill: AIMS-CloudOps-GCP-Infra
- Travel Requirement: No
- Date Posted: 02/05/2026
About Virtusa
Virtusa is a global technology services company helping enterprises accelerate digital transformation through cloud, AI, engineering, and IT services. The company values innovation, collaboration, and continuous learning while working with Global 2000 clients worldwide.
Requirements
- Bachelor’s degree in Computer Science, IT, or equivalent technical field
- 0–2 years of experience in IT Support, Help Desk, or Cloud Operations
- Basic understanding of:
- Google Compute Engine
- IAM
- VPC Networking
- Google Cloud Digital Leader certification (Required)
- Associate Cloud Engineer certification (Preferred)
- Familiarity with AI tools such as Gemini for analyzing code snippets and logs
- Strong communication skills and customer-focused mindset
- Ability to follow troubleshooting runbooks and operational procedures
- Good analytical and problem-solving skills