Amazon Hiring Support Engineer III – Just Walk Out Technology | AWS Solutions | Karnataka, India (Night Shift Role)

Amazon Web Services (AWS) is the world’s most comprehensive and widely adopted cloud platform. From fast-growing startups to Global 500 enterprises, AWS powers millions of customers globally. Through constant innovation, AWS delivers scalable, secure, and reliable cloud solutions that help businesses transform and grow.

The AWS Solutions organization focuses on building intuitive, turnkey business applications that solve long-term operational challenges. Where customers prefer to buy rather than build, AWS becomes their trusted partner.

The Amazon Physical Stores Technical Operations team is responsible for launching and operating the commerce software behind Amazon’s Just Walk Out technology—revolutionizing how the world shops.

This team operates in a startup-like environment within Amazon, encouraging innovation, ownership, and collaboration. Engineers work hands-on with distributed systems that directly impact real-world customer experiences in physical stores.

As a Support Engineer III in the Infrastructure Automation Tech Operations team, you will play a critical role in maintaining and operating systems that power Amazon’s Just Walk Out stores.

This role is ideal for engineers who enjoy troubleshooting complex systems, working with distributed technologies, and solving real-world operational challenges. You will collaborate closely with peers, mentor junior engineers, and help define scalable support processes across teams.

• Troubleshoot and resolve complex hardware, software, and network issues
• Support distributed systems that directly impact customer experience
• Identify operational risks and drive mitigation strategies
• Collaborate with cross-functional teams to improve system reliability
• Define and improve support processes and operational best practices
• Mentor and guide other engineers within the team
• Contribute ideas through whiteboarding, design discussions, and documentation
• Participate in 24x7 operational support with rotational shifts

Work Schedule

• 5 days per week (rotational, including occasional weekends)

• Shift timings based on business needs:

  • 10:00 PM – 6:00 AM IST
  • 1:00 PM – 10:00 PM IST

Basic Qualifications

• 2+ years of software development experience or 2+ years of technical support experience
• Experience with scripting in modern programming languages
• Strong troubleshooting and debugging skills across technical systems

Preferred Qualifications

• Knowledge of web services, distributed systems, and web application development
• Experience troubleshooting and maintaining hardware and software RAID
• Experience working with REST APIs, XML, and JSON

Why Join AWS

Diverse & Inclusive Culture

AWS values diverse backgrounds and experiences. Even if you don’t meet every listed requirement, you are encouraged to apply.

Work-Life Balance

AWS promotes work-life harmony with flexible and supportive work practices.

Mentorship & Career Growth

You’ll gain access to continuous learning, mentorship, and career development resources designed to help you grow into a well-rounded technology professional.

Join Amazon and help redefine the future of retail with Just Walk Out technology while working on large-scale, real-world distributed systems.