Associate Support Engineer Jobs Remote — | GitLab Careers 2025
Job Description
GitLab is hiring for a remote Associate Support Engineer role with a focus on Linux support, Git troubleshooting, and customer success. This role merges the responsibilities of technical support and backend engineering, offering hands-on experience with GitLab’s open core DevSecOps platform. Candidates will collaborate across departments, contribute to code, fix bugs, and interact directly with users to solve real-world problems. It's an excellent opportunity for those passionate about support engineering, remote-first culture, and open-source innovation.
Requirements
- Experience with customer support lifecycle and ticket resolution
- Basic Linux system administration skills
- Familiar with Bash or Ruby scripting
- Hands-on experience with Git version control
- Comfort working asynchronously with distributed teams
- Ability to communicate technical concepts clearly
- Familiarity with tools like Zendesk or similar ticketing systems
- Willingness to join on-call rotations for support coverage
- Passion for documentation and contributing to open source
- Self-driven with a collaborative mindset
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