Associate Technical Support Engineer

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and offering a comprehensive set of hardware, software, and mobile solutions for every charging need across North America and Europe. Join ChargePoint and help make the transition to electric mobility a global reality.

As an Associate Technical Support Engineer, you will provide technical and network problem resolution to end-users by diagnosing issues and engineering solutions for specific and general use cases. You will work with field technicians, product and engineering teams to resolve issues and ensure smooth operation. Support is provided through clear communication of technical solutions in a user-friendly, professional manner.

• Tenacious commitment to customer-focused support
• Comfort with making complex decisions and thinking outside the box
• Ability to read and understand site drawings, field repair guides, and product specifications
• Exceptional troubleshooting and advanced analytical thinking skills
• Strong communication skills, both verbal and written
• Proven experience in driving initiatives, cross-functional collaborations, and holding others accountable
• Ability to create test plans, test cases, and other documents based on software specifications
• Account management skills for investigating and understanding current and historical issues
• Ability to adjust effectively to work within new structures, processes, and cultures
• Ability to work independently with minimal supervision
• Open communicator who can give and receive actionable feedback
• Ability to identify areas for product improvement including design enhancements and failure analysis
• Focuses on accomplishing work objectives and sets high standards of performance
• Ability to handle difficult situations and resolve conflicts effectively
• Ability to work effectively with a diverse team

Must Have:

• Fresher or minimum 1 year of experience as a Technical Support Engineer, providing phone support for complex hardware or software solutions
• Working experience, certifications, or bachelor’s degree (BCA/B.Sc) in a technical field
• Excellent English communication skills
• Knowledge of networking fundamentals (TCP/IP, M2M communications, etc.)
• Experience with cloud-based management platforms and CRM tools (e.g., Salesforce)
• Ability to create documentation and knowledge articles
• Jira or other bug management tools
• Additional certifications in Microsoft, Linux, networking, or similar technologies is a plus