ChargePoint is hiring Associate Technical Support Engineer (Bangalore)

ChargePoint is seeking an Associate Technical Support Engineer to join its team in Bangalore. In this role, you will provide technical and network problem resolution to end-users, working on cutting-edge electric vehicle (EV) charging solutions. This is an opportunity to work closely with hardware and software teams, troubleshoot complex issues, and contribute to a sustainable all-electric future.

• Diagnose technical and network issues; engineer solutions for specific and general use cases.
• Adjust network configurations and verify/apply software configurations.
• Work with field technicians to troubleshoot and resolve physical installation issues.
• Parse and analyze station and network logs; escalate critical issues to engineering teams.
• Create test plans, test cases, and documentation based on software expectations.
• Provide step-by-step technical support in a professional and user-friendly manner.
• Proactively identify areas for product improvement including design, serviceability, and supportability.
• Collaborate with cross-functional teams to drive initiatives and resolve customer issues effectively.

• Fresher or up to 1 year of experience as a Technical Support Engineer.
• Bachelor’s degree (BCA, B.Sc, MCA, M.Sc) in a technical field.
• Strong communication, interpersonal, and organizational skills.
• Solid understanding of networking fundamentals (TCP/IP, M2M communications).
• Familiarity with cloud-based management platforms and application support.
• Proficiency in CRM tools (Salesforce) and bug management tools (Jira or similar).
• Ability to work with hardware/software engineering teams for issue resolution.
• Excellent English communication skills (written and verbal).

Nice to Have

• Certifications in Microsoft, Linux, Networking, or similar technologies.
• Experience in creating documentation and knowledge base articles.

Location

📍 Bangalore, India

Apply now on CloudSutra