LotusFlare builds and operates the Digital Network Operator® (DNO™) Cloud, a cloud-native platform licensed by telecommunications service providers globally to support large-scale digital commerce and customer engagement.

LotusFlare is also the creator of Nomad, a leading global eSIM travel product delivering affordable, high-speed mobile data connectivity in more than 190 countries, available via mobile apps and web platforms.

Key Responsibilities of the DevOps Site Reliability Engineer

Cloud Monitoring and Incident Management

Monitor backend services running on cloud-based infrastructure
Respond to, investigate, and resolve production incidents
Analyze system metrics, logs, traffic patterns, configuration changes, and deployments

Reliability Engineering and Automation

Improve system reliability through proactive testing and validation
Build automation to enhance troubleshooting and investigation workflows
Develop internal tools to streamline operational support processes

Observability and Alerting Systems

Support, improve, and extend monitoring and alerting platforms
Test, deploy, and enhance new functionality for existing observability tools

Post-Incident Analysis and Reporting

Draft incident reports and post-mortems
Summarize findings and propose preventive improvements

Cross-Team Collaboration

Work closely with developers and infrastructure teams
Participate in shared on-call responsibilities and incident ownership
Contribute to a culture of shared accountability and continuous improvement

Required Qualifications and Experience

Minimum 1 year of professional experience in a DevOps, SRE, or similar operations-focused role
Strong hands-on experience with Linux (Ubuntu) command-line and system administration
Solid understanding of network protocols including TCP/IP and UDP
Proficiency in scripting languages such as Bash and Python
Experience troubleshooting API-driven services
Practical experience with Docker and container-based systems
Experience working with Kubernetes
Working knowledge of Git and release management processes
Strong analytical, critical-thinking, and problem-solving skills
Professional-level written and spoken English

Preferred and Nice-to-Have Skills

Experience with Prometheus, Grafana, and Kibana (including query languages)
Familiarity with Nginx or OpenResty
Exposure to telecommunications protocols such as CAMEL, MAP, or Diameter
Background in software development or advanced scripting
Basic knowledge of Cassandra and PostgreSQL
Experience with AWS cloud services, including:
- EC2, S3, RDS, Redshift
- ELB / ALB, ElastiCache
- Route 53, Direct Connect, Elastic IPs
CI/CD pipeline experience using Jenkins
Infrastructure as Code experience with Terraform

Benefits and Work Environment at LotusFlare

Competitive salary package
Paid lunch for office-based employees
Private healthcare coverage
Annual performance bonus
Access to professional training and workshops
Truly flexible working hours
Opportunity to work with top-tier engineers across the globe

Career Growth and Culture at LotusFlare

LotusFlare attracts and retains exceptional talent by focusing on:

Purposeful Work

Every engineer directly contributes to platforms that create meaningful, measurable value for customers and partners worldwide.

Continuous Growth

Team members are encouraged to grow professionally while working with cutting-edge cloud-native technologies and enterprise-scale systems.

With headquarters in Santa Clara, California, and multiple global offices, LotusFlare serves leading enterprises including Deutsche Telekom, T-Mobile, A1, Singtel, Globe Telecom, and Liberty Latin America.

DevOps Site Reliability Engineer Job at LotusFlare | Cloud Infrastructure, Kubernetes, Linux, Monitoring

Job Description

Requirements