DigitalOcean Hiring: Cloud Support Engineer | Hyderabad

DigitalOcean is looking for a Cloud Support Engineer to help customers troubleshoot and resolve highly technical issues across its cloud platform. This role is ideal for engineers who enjoy problem-solving, working with containers and Kubernetes, and engaging directly with customers and product teams.

You will work independently and collaboratively to deliver an exceptional support experience while contributing feedback that helps improve DigitalOcean’s products, tools, and documentation

• Troubleshoot and resolve customer issues across container products and services, including Managed Kubernetes and Container Registry 
• Diagnose and resolve Kubernetes-related issues involving pods, master/control plane components, and clusters 
• Contribute to internal documentation for support teams and external documentation to help customers self-serve 
• Engage with customers through DigitalOcean’s community Q&A forum 
• Collaborate cross-functionally with Product and Engineering teams to improve tooling, features, and overall customer experience 

What You’ll Bring

Required Skills

• Experience troubleshooting Kubernetes issues 
• Basic understanding of Docker and container registries (Docker Hub or similar) 
• Working knowledge of kubectl and command-line tools used to manage deployments 
• Strong growth mindset and passion for continuous learning 
• Ability to work independently and collaboratively with a high degree of autonomy 

Bonus / Nice to Have

• Experience deploying and troubleshooting production Kubernetes workloads 
• Experience developing or debugging applications in one or more programming languages 
• Familiarity with databases such as MySQL, MariaDB, PostgreSQL, Redis, or MongoDB 

Why You’ll Like Working at DigitalOcean

Purpose-Driven Innovation

• Be part of a company simplifying cloud and AI so builders can focus on creating impactful software 

Career Growth

• Work with top industry talent in a high-performance environment 
• Access to conference, training, and education reimbursements 
• Full access to LinkedIn Learning with over 10,000 courses 

Employee Well-being

• Competitive benefits aligned with local regulations 
• Flexible time-off policy 
• Employee Assistance Program and local employee meetups 

Compensation and Rewards

• Competitive salary based on experience and skills 
• Performance-based bonus eligibility 
• Equity compensation, including equity grants on hire and participation in the Employee Stock Purchase Program 

Equal Opportunity Employer

DigitalOcean is an equal-opportunity employer and does not discriminate based on race, religion, caste, gender, sexual orientation, age, disability, or any other protected status.

Application Policy

Candidates may apply to a maximum of three positions within any 180-day period to ensure strong role–candidate alignment.

If you enjoy Kubernetes troubleshooting, customer-facing engineering, and building scalable cloud platforms, this role offers a strong opportunity to grow your cloud career at DigitalOcean.