Facctum IT Solutions India Private Limited is Hiring Production Support DevOps Engineer

Facctum IT Solutions India Private Limited is a technology-driven organization focused on delivering scalable and reliable enterprise solutions. We are committed to maintaining high system availability, operational excellence, and seamless customer experiences through modern DevOps and production support practices.

About the Role

We are seeking a highly motivated and technically strong Production Support DevOps Engineer with 3-6 years of experience to join our operations and infrastructure team. In this role, you will play a critical part in ensuring the stability, reliability, and performance of our production systems and integrations.

You will work closely with engineering, product, and customer-facing teams to monitor systems, troubleshoot issues, manage deployments, and maintain operational excellence in a fast-paced production environment.

Key Responsibilities

Production Monitoring & Support

• Monitor production environments and proactively identify outages or performance bottlenecks
• Troubleshoot and resolve production incidents with minimal downtime
• Investigate application logs, APIs, and infrastructure metrics to identify root causes
• Support high availability and reliability initiatives across production systems

Incident Management

• Participate in 24/7 rotational shift support including weekends and public holidays
• Respond to critical production incidents and coordinate timely resolutions
• Perform root cause analysis (RCA) and implement preventive actions
• Ensure SLA compliance through effective ticket and escalation management

DevOps & Infrastructure Operations

• Support CI/CD pipelines, release management, and deployment processes
• Work with Kubernetes environments for container orchestration and troubleshooting
• Manage deployments and support cloud infrastructure hosted on AWS
• Collaborate with engineering teams on operational improvements and automation initiatives

API & Database Support

• Test and validate APIs using tools like Postman and Swagger
• Support ETL workflows and troubleshoot database-related issues
• Work with PostgreSQL, MongoDB, and related database systems

Documentation & Collaboration

• Maintain detailed technical documentation for incidents, procedures, and resolutions
• Collaborate with cross-functional teams to improve operational workflows
• Communicate effectively with both technical and non-technical stakeholders
• Contribute to internal knowledge-sharing and process improvement initiatives

Why Join Facctum?

• Opportunity to work on large-scale production systems
• Exposure to modern DevOps and cloud technologies
• Collaborative engineering and operations culture
• Continuous learning and growth opportunities
• Hands-on experience with Kubernetes, AWS, and CI/CD systems
• Dynamic and fast-paced work environment

• 3-6 years of experience in Production Support, DevOps, or Site Reliability Engineering roles
• Strong hands-on experience with Linux/Unix systems and shell scripting
• Practical experience working with Kubernetes for container orchestration and troubleshooting
• Good understanding of Jenkins, Git, CI/CD pipelines, and release management processes
• Experience with production deployments and infrastructure support
• Knowledge of ETL processes and database systems such as PostgreSQL and MongoDB
• Familiarity with AWS services including EC2, S3, CloudWatch, EKS, and VPC
• Understanding of monitoring, logging, and incident management practices
• Experience using ticketing and support tools such as Zendesk or similar platforms
• Familiarity with API testing tools like Postman and Swagger
• Understanding of ITIL processes, Incident Management, and Problem Management frameworks
• Strong analytical, debugging, and troubleshooting skills
• Excellent written and verbal communication abilities
• Ability to work in 24/7 rotational shifts including weekends and holidays
• AWS Certification is a plus
• Experience with automation and scripting for operational tasks is preferred