Hiring: Tech Support Engineer – KritiLabs – Chennai

Step into a rewarding role in technical support with KritiLabs as a Tech Support Engineer in Chennai. This position is ideal for electronics engineers with a passion for hardware troubleshooting, customer service, and technical maintenance. As part of the support team, you'll manage device issues at operational sites and ensure smooth system functionality. This is a great opportunity for freshers and early professionals seeking a career in technical services, IoT support, and electronics fieldwork.

Description:
KritiLabs is looking for dynamic electronics professionals to manage and support its technology-driven operations. The role involves handling real-time technical queries, guiding users through problem-solving steps, maintaining device performance, and managing records of all support interactions using CRM tools. If you're someone who enjoys hands-on tech, real-time problem-solving, and interacting with diverse teams, this role offers long-term career potential.

• Diploma or Bachelor's in Electronics, EEE, or Mechatronics.
• Solid understanding of engineering principles, device diagnostics, and troubleshooting.
• Fluent in English and Hindi; additional languages are a plus.
• 0–2 years of experience in technical support or electronics maintenance.
• Ability to document interactions, resolutions, and follow-ups using CRM tools.
• Comfortable with customer communication via phone, email, or live chat.
• Capable of explaining technical concepts in simple terms to non-technical users.
• Willingness to work collaboratively with operational and engineering teams.

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