IT Support Engineer – Simeio
Job Description
Simeio is a global leader in Identity and Access Management (IAM) services, offering solutions such as Access Management, IGA, PAM, and CIAM. With over 650 employees worldwide, we serve Fortune 1000 companies across multiple industries, ensuring security and compliance in cloud, on-premise, and hybrid environments.
About the Role
As an IT Support Engineer, you will be the first point of contact for employees experiencing technical issues. Your primary responsibility is to provide technical support, diagnose and resolve IT problems, and ensure a seamless user experience.
Requirements
- Provide technical support via phone, email, and chat
- Troubleshoot basic hardware and software problems
- Document and track issues in the ticketing system
- Escalate complex issues to L2/L3 support teams
- Ensure timely resolution and customer satisfaction
- Maintain service catalogs and technical documentation
- Participate in team meetings and knowledge-sharing sessions
Qualifications
- Bachelor's degree in IT or a related field
- Prior experience in technical support or customer service is preferred
Required Skills
- Strong problem-solving and troubleshooting abilities
- Excellent verbal and written communication skills
- Ability to work independently and manage multiple tasks
- Customer-focused approach with strong interpersonal skills
- Basic knowledge of networking concepts
- Familiarity with Windows, Linux, and Mac operating systems
- Experience using ticketing systems like ServiceNow or Service Desk
- Proficiency in remote desktop tools
- Understanding of basic IT concepts and terminology
- Basic knowledge of Office 365, Azure, Intune, and antivirus solutions
- Strong time management and organizational skills
Working Conditions
- May require working in rotating shifts for 24/7 support
- Five days a week, working from the office
Equal Opportunity Employer
Simeio is committed to diversity and inclusion. If you require assistance with the application process, please contact our recruitment team at [email protected].
Application Process
All applications are reviewed, and shortlisted candidates will be contacted. If you do not receive a response within 10 days, your application may be considered for future opportunities. Keep an eye on our careers page for new openings.