L1 AWS Support Engineer (Freshers)

As an L1 AWS Support Engineer, you will be responsible for providing first-level technical support for AWS-based solutions. You will troubleshoot and resolve a wide range of technical issues, including those related to EC2 instances, S3 buckets, and other AWS services.

Key Responsibilities:

• Incident Management:

  • Receive and log incident tickets.
  • Troubleshoot and resolve basic AWS-related issues.
  • Escalate complex issues to higher-level support teams.

• Monitoring and Alerting:

  • Monitor AWS environments for performance and availability issues.
  • Respond to alerts and take corrective actions.

• Knowledge Base Management:

  • Contribute to and maintain knowledge base articles.
  • Document troubleshooting steps and solutions.

• Customer Interaction:

  • Communicate effectively with customers to understand their issues.
  • Provide clear and concise explanations of technical issues.

• Security:

  • Adhere to security best practices and policies.
  • Identify and report potential security threats.

Required Skills and Qualifications:

• Technical Skills:

  • Strong understanding of AWS core services (EC2, S3, VPC, IAM, etc.)
  • Knowledge of basic troubleshooting techniques.
  • Familiarity with command-line interfaces and scripting (e.g., Bash, PowerShell).
  • Deployment and Configuration: Deploy and configure AWS resources as per predefined templates.
  • Backup and Recovery: Perform regular backups and restore operations.
  • Cost Optimization: Identify opportunities to optimize AWS resource usage and reduce costs.

• Soft Skills:

  • Excellent communication skills, both written and verbal.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Customer-focused approach.

Certifications (Preferred):
AWS Certified Cloud Practitioner