Level 1 Service Desk Associate – Hyderabad | 1+ Years | Full-Time
Job Description
Looking to take your IT support career to the next level? Join a dynamic tech support environment as a Level 1 Service Desk Associate in Hyderabad, where you’ll troubleshoot, resolve, and escalate technical issues to keep systems running smoothly.
This is your opportunity to work in a high-performance team, support enterprise systems, and gain experience with global IT standards.
Requirements
- Respond to and resolve IT incidents and service requests from end-users
- Troubleshoot hardware/software issues (Windows/macOS) remotely or in person
- Provide voice-based technical support with a customer-first attitude
- Escalate complex issues while maintaining accountability
- Log incidents and resolutions in a centralized knowledge base
- Meet service level agreements (SLAs) and response time targets
🎓 Qualifications:
- Bachelor's degree in Computer Science or related discipline
- 1+ year experience in IT Service Desk or technical support
- Certifications like CompTIA A+, ITIL, or Microsoft Certified Professional are a plus
- Proficiency in OS troubleshooting (Windows/macOS)
- Strong communication skills and customer service mindset
- Ability to handle pressure and multitask effectively
📍 Location: Hyderabad 📅 Experience: 1+ Years 💼 Type: Full-Time 🔗 Apply Link: https://cloudsutra.in
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