LotusFlare is hiring DevOps Support Engineer – Pune, India

LotusFlare is looking for a DevOps Support Engineer to join its Infrastructure Engineering team in Pune. This role focuses on maintaining the quality, reliability, and performance of globally distributed systems by monitoring cloud-based infrastructure, managing incidents, and improving tooling. You'll work closely with developers and operations teams to ensure seamless delivery and continuous improvement of customer-facing services.

• Monitor backend services in a cloud environment.
• Support and troubleshoot issues by analyzing logs, system metrics, and configurations.
• Enhance and maintain monitoring and alerting systems.
• Automate processes for troubleshooting and system investigations.
• Build internal tools to streamline support workflows.
• Summarize incidents and investigation results through detailed reporting.

Requirements

• 1+ year of experience in a DevOps, SRE, or similar technical support role.
• Strong command-line skills and experience with Linux (Ubuntu) administration.
• Solid understanding of networking protocols (TCP/IP, UDP).
• Proficient in scripting (Bash, Python).
• Experience with Docker, Kubernetes, and Git.
• Understanding of containerized environments and API troubleshooting.
• Background in release management.
• Strong analytical and problem-solving skills.
• Professional proficiency in English.

Nice to Have

• Experience with monitoring tools: Prometheus, Grafana, Kibana.
• Familiarity with Nginx or OpenResty.
• Exposure to telco protocols (Camel, MAP, Diameter).
• Basic knowledge of Cassandra, PostgreSQL.
• Experience with AWS services such as EC2, S3, RDS, Redshift, Route 53, etc.
• CI/CD tools like Jenkins.
• Experience using Terraform.

Apply now on CloudSutra