Microsoft Hiring Technical Support Engineer Bangalore
Job Description
The Customer Experience & Success (CE&S) organization at Microsoft focuses on empowering customers to achieve business value through exceptional experiences with Microsoft's products and services. The Customer Service & Support (CSS) team, a key part of CE&S, builds trust and confidence by resolving customer issues quickly and securely, helping them get more from their Microsoft investment.
Role Overview
As a Technical Support Engineer in CSS, you will be responsible for troubleshooting and resolving customer technical issues. You’ll play a critical role in delivering seamless support experiences and contributing to product improvements by identifying potential defects. This role offers a unique opportunity for growth in problem-solving, collaboration, and technical proficiency development, with the flexibility of working up to 50% from home.
Requirements
- Response and Resolution: Own, investigate, and solve customer technical issues, collaborating with internal teams and using troubleshooting tools.
- Readiness: Lead or participate in knowledge-sharing communities to share insights and help others develop technical skills.
- Product/Process Improvement: Identify potential product defects, escalate issues, and contribute to the ongoing improvement of Microsoft products.
- Training & Development: Continuously develop your technical and professional skills to enhance your ability to resolve customer issues effectively.
Required Qualifications
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field; OR 3+ years of relevant technical support or IT experience.
- Experience: At least 1 year of technical support, consulting, or IT experience.
- Language Skills: Fluent in English (reading, writing, speaking).
How to Apply
Interested candidates can apply directly through the Microsoft careers portal.