Moody's is hiring Associate DevOps Engineer (Noida, Uttar Pradesh)

Moody’s is seeking an Associate DevOps Engineer to join its Site Reliability Engineering (SRE) team. This position focuses on maintaining and improving the operational efficiency of cloud infrastructure, managing incidents, and supporting patching and monitoring processes. The role requires 24x7 availability, including rotational shifts and occasional weekend/holiday coverage.

Responsibilities

• Act as the first point of contact for global support operations (24x7).
• Handle support requests and incidents through phone, email, or web, and log details in ServiceNow.
• Perform routine health checks, system monitoring, and access management via Active Directory.
• Troubleshoot and restore access to cloud-based applications (PaaS/SaaS).
• Categorize, assign, and resolve tickets as per SLA.
• Manage major incidents and coordinate resolution efforts across teams.
• Implement improvements via Change and Problem Management workflows.
• Identify, test, and deploy OS patching baselines for production systems.
• Run vulnerability scans (Qualys) and generate reports.
• Collaborate with application owners for patch scheduling and issue remediation.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3–6 years of experience in operations, including incident management and 24x7 support.
• Strong understanding of DevOps practices.
• Experience with cloud platforms such as AWS, Azure, or GCP.
• ITIL V3 certification or training with solid knowledge of incident workflows.
• Excellent analytical, communication, and customer service skills.
• Willingness to work in rotational shifts, including weekends and holidays.

Nice to Have

• Certifications in Azure, AWS, or ITIL.
• Experience with tools like BigFix (OS patching), Qualys (vulnerability scanning), and ServiceNow or BMC Remedy.
• Exposure to ITSM, Service Desk, Data Center Ops, or Disaster Recovery.

Location: Noida-Greater Noida Expressway, Noida, Uttar Pradesh Job Reference: 10429 Posted On: August 4, 2025 Experience Level: Experienced Hire Line of Business: Insurance Work Model: 24x7 rotational shifts

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