SRE Support Engineer Entry-Level Job at Sagent India | Cloud Support, Monitoring, Operations

Sagent offers the opportunity to work on technology that directly impacts millions of U.S. consumers by making loans and homeownership simpler and safer. The organization combines meaningful work with a collaborative and engaging environment where individual contributions truly matter.

Sagent builds platforms that power both loan servicers and consumers—and the people behind those platforms are what make the difference.

The SRE Support Engineer (Entry Level) plays a critical role in maintaining system stability, performance, and availability. This position focuses on monitoring, incident response, documentation, and collaboration with engineering and SRE teams in a fast-paced, cloud-based environment.

The role is well-suited for early-career professionals with a strong foundation in cloud support and system operations who are eager to grow in Site Reliability Engineering.

• Continuously monitor system dashboards and observability tools to detect anomalies and performance degradation
• Respond promptly to system alerts, diagnosing issues or escalating to appropriate engineering teams
• Communicate system incidents and status updates clearly to relevant stakeholders

System Maintenance and Documentation

• Perform scheduled system checks, updates, and patching activities
• Maintain accurate documentation reflecting system changes, upgrades, and fixes

Incident Management and Reporting

• Keep detailed logs of system activities, issues, and resolutions
• Contribute to incident postmortems to identify root causes and prevent recurrence

Cross-Team Collaboration

• Work closely with Site Reliability Engineers, Developers, and infrastructure teams
• Provide feedback based on observed system behavior and performance metrics

Continuous Learning and Skill Development

• Stay current with monitoring tools, cloud technologies, and operational best practices
• Participate in training programs and workshops to enhance technical skills

Operational Requirements

• Work in a 24x7 support environment from the office
• Support cloud-based systems with high availability requirements

Required Skills and Experience

• 1–3 years of experience in cloud support or operations roles

• Foundational understanding of system architecture, networking, and cloud technologies

• Hands-on experience with monitoring tools and dashboards

• Strong troubleshooting and problem-solving abilities under pressure

• Excellent written and verbal communication skills

• Detail-oriented approach to documentation and reporting

• Basic to intermediate proficiency in scripting or programming languages:

  • Python
  • JavaScript
  • Bash
  • PowerShell

• Familiarity with automation and process improvement

• Experience with monitoring platforms such as:

  • Dynatrace
  • Datadog
  • Grafana

• Collaborative mindset and ability to adapt to changing priorities

Preferred Qualifications

• Experience in lending technology or financial services (optional)

• Certifications in:

  • Cloud technologies
  • AI or data management
  • Networking
  • Cybersecurity

• Demonstrated innovative problem-solving abilities

• Strong communication skills for explaining technical concepts to non-technical audiences

• Commitment to continuous professional development

• Participation in open-source projects, technical forums, or professional communities