Support Engineer – Trustworthy Shopping Experience (TSE) | Amazon – Bangalore, India
This job has expired and may no longer be accepting applications.
Job Description
Amazon is hiring a Support Engineer to enhance and automate systems that ensure customers shop with confidence. Be part of the Trustworthy Shopping Experience (TSE) team — a core unit focused on authenticity, reliability, and satisfaction across Amazon's global platform
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Requirements
As a Support Engineer in Amazon’s TSE org, you'll design and develop self-service solutions that impact millions. Your mission: simplify operations using Paramount workflows, modern APIs, and automation best practices. Dive into technical processes, solve real-world challenges, and leverage cutting-edge AI/ML & LLM tools to improve the customer and seller experience.
Key Responsibilities
- Collaborate with stakeholders (Product, Engineering, Operations) to define technical requirements and process flows
- Develop, test, launch, and maintain Paramount workflows and scalable automation tools
- Troubleshoot system-level issues, debug performance problems, and resolve service-related incidents
- Integrate with REST APIs, web services, and existing Amazon technologies to optimize operational efficiency
- Use scripting and programming skills to implement low-to-medium complexity code for automation and integration
- Drive continuous improvement and identify root causes of product or process gaps
- Stay aligned with evolving Amazon infrastructure, cloud services, and AI-powered technologies
Basic Qualifications
- 2+ years of software development or technical support experience
- Solid experience with troubleshooting and debugging technical systems
- Hands-on experience with Unix/Linux environments
- Scripting knowledge in Python, Bash, Shell, or modern programming languages
Preferred Qualifications
- Exposure to web services, distributed systems, and web application development
- Experience working with RESTful APIs, XML, JSON
- Familiarity with hardware/software RAID troubleshooting
- Understanding of automation workflows and scalable product design
- Strong analytical thinking and customer obsession mindset
About the Team
The Trustworthy Shopping Experience (TSE) team is committed to ensuring every Amazon customer has a reliable, safe, and seamless shopping experience. From catalog accuracy to A-to-Z Guarantees, we safeguard millions of transactions while reducing friction for sellers. We innovate using AI/ML, real-time automation, and deep operational analytics to protect and elevate both buyer and seller experiences.
Why Join Amazon?
- Work with top engineers on global-scale platforms
- Influence the future of AI-driven automation at Amazon
- Fast-track your career with hands-on tech innovation
- Collaborate across multiple teams, gain full-stack exposure
- Competitive salary, inclusive culture, and long-term growth
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