Technical Support Intern Job Opportunity at Aera Technology

Aera Technology, a leading pioneer in Decision Intelligence, is revolutionizing how enterprises make smarter, faster decisions using artificial intelligence and machine learning. Through the Aera Decision Cloud™, our AI-powered decision automation platform, Aera Technology helps top global brands automate and scale their decision-making processes with accuracy and efficiency.

Privately-held and VC-funded, Aera Technology has a growing global team of over 400 professionals, delivering innovative Decision Intelligence solutions for enterprises worldwide. Our proven ability to generate measurable business value has made Aera Technology the trusted partner of market leaders across industries.

• Rapidly learn the functional aspects of Aera Technology’s product line.
• Monitor, troubleshoot, and debug integration issues, particularly ETL processes critical to Aera’s cognitive capabilities.
• Resolve customer-reported issues by collaborating with internal teams, including QA, Application Development, Engineering, and Product Management.
• Systematically gather information and perform detailed root cause analysis.
• Communicate status updates to customers regarding issues and project items, managing the full ticket lifecycle.
• Ensure adherence to service-level agreements (SLAs) with all customers.
• Create and maintain knowledge base articles for internal teams and external partners.
• Participate in a shift rotation as required.

Required Qualifications and Skills

• Bachelor’s degree, preferably in Computer Science or related field.
• Strong debugging and troubleshooting capabilities.
• Excellent English communication skills, both written and verbal, for customer-facing interactions.
• Solid knowledge of SQL, Unix, Shell Scripting, 3-tier application architecture, and ETL processes.
• Analytical, problem-solving, and creative thinking skills.
• Collaborative, positive, and team-oriented attitude, with a focus on delivering excellent customer support.

Why Join Aera Technology – Overseas Job Opportunities in Customer Support and Technical Support

Since 2017, Aera Technology has expanded globally with offices in Mountain View, San Francisco, Bucharest, Cluj-Napoca, Paris, Munich, London, Pune, and Sydney. Our employees, known as Aeranauts, enjoy a supportive, inclusive, and flexible work environment, designed to encourage professional growth and work-life balance.

Employee Benefits:

• Competitive salary and company stock options.
• Comprehensive private health care coverage.
• Monthly home office reimbursement.
• Unlimited access to online professional development courses.
• People manager development programs and continuous learning opportunities.
• Flexible working environment to ensure optimal performance and balance.

Aera Technology is committed to diversity and is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.

For ambitious graduates looking for overseas technical support internships, customer success careers, and opportunities in AI-driven decision intelligence, Aera Technology offers a global platform to grow, innovate, and make an impact.