Job Description

Vegapay is building modern fintech infrastructure that enables banks, NBFCs, and enterprises to design, launch, and manage credit and payment programs with speed and flexibility. Our platform helps financial institutions overcome legacy system limitations and deliver scalable, personalized financial experiences.

We are focused on creating configurable and high-performance infrastructure that powers next-generation fintech innovation.

About the Role

We are looking for a proactive and detail-oriented Site Reliability Engineer (SRE) to join our production operations and reliability engineering team. In this role, you will be responsible for ensuring the reliability, availability, and performance of mission-critical systems and infrastructure.

You will work closely with engineering and operations teams to monitor production environments, respond to incidents, oversee scheduled processing jobs, and improve operational efficiency through automation and observability best practices.

Key Responsibilities

Production Monitoring & Reliability

Monitor application health checks and maintain high system availability
Monitor infrastructure health including servers, databases, cloud resources, and networking components
Continuously track Grafana dashboards to identify anomalies, traffic spikes, and performance bottlenecks
Review and respond to alerts generated from monitoring and observability platforms

Incident Management & Support

Create, manage, and track production incidents through resolution
Perform initial troubleshooting and coordinate with engineering teams for issue resolution
Follow incident escalation procedures and SLA guidelines
Maintain incident logs, RCA documentation, and operational runbooks
Participate in on-call rotations and support critical production activities

Batch Processing & Scheduled Jobs

Monitor end-of-day batch processing workflows and scheduled cron jobs
Ensure successful execution of reporting jobs and operational processes
Troubleshoot failed scheduled tasks and coordinate recovery actions

Observability & Automation

Work with monitoring tools such as Grafana, Prometheus, CloudWatch, and related platforms
Improve observability practices across infrastructure and applications
Identify opportunities to automate repetitive operational tasks
Contribute to reliability improvements and operational excellence initiatives

Why Join Vegapay?

Opportunity to work in a fast-growing fintech environment
Exposure to large-scale production systems and cloud infrastructure
Collaborative engineering culture focused on innovation and reliability
Hands-on experience with observability, automation, and cloud-native operations
Career growth opportunities in SRE, DevOps, and Platform Engineering
Work on impactful financial technology products used at scale

Requirements

2+ years of experience in Site Reliability Engineering, Production Support, DevOps, or Infrastructure Operations
Hands-on experience with monitoring and observability tools such as Grafana, Prometheus, CloudWatch, or similar platforms
Familiarity with AWS, Azure, or Google Cloud Platform environments
Experience monitoring scheduled jobs, cron-based workflows, and batch processing systems
Strong understanding of incident management and production support processes
Ability to troubleshoot infrastructure, application, and system performance issues
Knowledge of Linux/Unix systems and operational best practices
Understanding of networking, servers, databases, and cloud infrastructure concepts
Experience maintaining operational documentation and runbooks
Ability to work effectively in a fast-paced, high-availability production environment
Good analytical, debugging, and problem-solving skills
Strong written and verbal communication abilities
Experience with automation or scripting is a plus
Familiarity with DevOps and cloud-native operational practices is an advantage

Vegapay is Hiring Site Reliability Engineer (SRE)