Zuora is hiring Site Reliability Engineer II – Bengaluru or Chennai, India

Zuora is looking for a Site Reliability Engineer II to join its high-impact Operations team. This role focuses on maintaining the reliability, scalability, and performance of Zuora’s SaaS platform through intelligent automation, proactive monitoring, and operational excellence. You’ll work across teams to ensure seamless service delivery and help evolve Zuora’s SRE practices with AI/ML-driven innovations.

• Design and implement intelligent automation workflows for infrastructure lifecycle management using Python, Terraform, Ansible, and AI-driven tooling.
• Leverage AI/ML techniques for predictive monitoring, anomaly detection, and self-healing systems.
• Lead incident response, conduct root cause analysis (RCA), and implement preventive measures.
• Improve system performance through dynamic scaling and automated performance tuning.
• Maintain and evolve operational runbooks with AI-enhanced insights and automated resolutions.
• Collaborate cross-functionally with engineering, product, and support teams to align system operations with business objectives.
• Stay current with industry trends in AIOps, SRE, distributed systems, and cloud-native technologies.

• Hands-on experience in Linux systems administration and Python programming.
• Exposure to Agentic AI and development of multi-agent frameworks.
• Proficiency with containerization (Docker) and orchestration (Kubernetes) at scale.
• Experience with messaging systems (Kafka, ActiveMQ), databases (MySQL, Oracle), and caching (Redis).
• Familiarity with CI/CD tools (Jenkins, GitOps) and observability tools (Prometheus, Grafana, OpenTelemetry).
• Proven ability to manage incidents, perform RCA, and automate operational processes.
• Strong understanding of infrastructure as code (IaC) principles and tools.
• 1+ years of experience working in a SaaS environment.

Nice to Have

• RHCSA, AWS Certification, PCAP, DCA, or CKA.
• Advanced SRE-related certifications.
• Knowledge of Jenkins and cloud WAF/load balancers.

How to Apply

Apply now on CloudSutra.